VIP Customer Management System

　　 Identifying and winning contracts from VIP customers is the key to the success in business operation for telecom operators. Built with data warehousing, workflow management, middleware, Web technologies and more than ten years engineering experience as a telecom system vendor, CATTSoft's VIP Customer Management System enables telecom operator to effectively and scientifically manage VIP customer, etc. It provides:

　　• Marketing and sale management

　　Comprehensive utilities for marketing knowledge, marketing plan, marketing activities, market survey, business opportunities analysis, sale planning, sale activities, contract management, partner management and competitor management.

　　• Customer profile management

　　Analyze VIP customer historic bill, current billing information, business activities and service tendency for telecom operator taking effective action to hold VIP customer.

　　• Company Internal Management

　　Provide scientific and systematic analysis on employee performance 。

　　• Marketing Analysis Management

　　Perform business survey and analyze marketing direction and tendency.

　　• Customer Services

　　Provide services application processing, order dispatching, service order management, statistical report and query on VIP customer activities.

　　• Data Acquisition

　　Periodically fetch VIP customer data from the business operational system, process and populate them into database. This Data is the fundamental of VIP customer management and analysis.

　　• Decision-making analysis

　　Perform analysis of product, services, business activities, marketing, sale, income, etc on VIP customer.

　　• VIP Customer BBS

　　Enable customer managers to communicate through Web .